SupportCandy Timer Addon 3.1.8

SupportCandy Timer Addon — Time Tracking Built Into Your WordPress Support Workflow

Here’s a question most support teams can’t answer: how long does it actually take to resolve a ticket? Without solid data, you’re left guessing. The SupportCandy Timer Addon changes that. It adds professional time tracking directly into your SupportCandy dashboard, so every second of support work gets logged, measured, and turned into useful information.

What It Is

The Timer Addon is an extension for SupportCandy that automatically tracks how long your team spends on each support conversation. It starts counting the moment an agent opens a ticket and keeps running until the issue is resolved. No more manual timesheets. No more guessing. Just accurate, real-time data you can actually use.

Key Features

This addon gives you the time tracking basics your support operation needs:

• Automatic timer — starts when an agent opens a ticket, stops when closed
• Manual time entry — add hours for phone calls, emails, or offline work
• Per-ticket logs — see exactly how long each issue took to resolve
• Performance reports — filter by agent, department, or date range
• Billable hours export — generate reports for client billing or internal analysis

Who It’s For

This addon works for anyone running support on WordPress. Freelancers get accurate time logs for billing clients. Small support teams use it to spot bottlenecks and distribute workload fairly. Agencies track hours across multiple client accounts without juggling separate tools. If you offer paid support or need to show value, this addon pays for itself.

How To Use It

Install the addon alongside your SupportCandy plugin. When agents open any ticket, the timer begins automatically. They can pause, resume, or add notes. Admins access a dedicated reports section showing total hours, average resolution time, and individual agent metrics. Export data in a few clicks.

Why Buy This

Instant download. Commercial license for client and commercial use. Lifetime free updates. One payment, no subscriptions. The setup is beginner-friendly — if you’ve installed a WordPress plugin before, you can run this. Help is available if you get stuck.

Stop estimating support time. Start measuring it accurately and make better decisions with real data.

Ready to Get Started?

Download the SupportCandy Timer Addon now and gain complete visibility into your support operations. One-time purchase, lifetime access, instant delivery.