Due to the nature of digital products, we do not offer any refunds.
1. Refund For Single Product Purchase.
If the product is completely non-functional and cracked, it will be exchanged one time for a product of the customer’s choice.
Please Note: For Exchange, you can contact us through chat and Email support.
2. Refund For Membership.
Memberships are Non-refundable
3. Refund Exceptions.
No refunds are provided.
- PluginTheme Membership Subscription is a complete set of products at a very reasonable price that you can cancel at any time. We discourage you from purchasing the Membership for testing purposes.
- Demo Import Function Not Working.
- Renewals are strictly non-refundable, Renewals for which you can cancel easily anytime the payment is at the deadline directly from your My Account page.
- requesting a refund for the same product twice.
- Offers and discounts are valid for future orders only and can’t be used to ask for refunds or partial refunds of existing purchases.
- No returns/refunds will be offered for digital products except if the product you’ve purchased is.
- completely non-functional and the main product description was entirely misleading.
and you didn’t download any or many files from our website.
We also reserve the right to refuse a refund in the following situations.
- you have changed your mind about an item/subscription.
- You bought an item by mistake, and the product(s) was sent/already downloaded by you.
- Your employee or inmate bought a product from your account, to which he/she had legal access.
- You can not install the downloaded product.
- The product is incompatible with your WordPress, plugins, or web server settings.
- The product does not function as you want.
- The product displays a message about the need to enter a license key or activation.
- You broke your website when installing the product.
- You did not receive technical support on PluginTheme.
- you refused to provide our support staff access to your site to investigate our product you are having an issue with your account.
Please also note that.
- You may cancel your account at any time. However, there are no refunds for cancellation.
- You can not get a refund or return any Membership you purchase.
- If you get a refund, you cannot use downloaded premium products anymore.
- If the product after the update is still damaged, we may offset the amount of your refund by the diminished value of the product.
- Refunds can take up to 14 days to reflect in your account.