Due to the nature of digital products, we do not offer any refunds.

1. Refund For Single Product Purchase.

If the product is completely non-functional and cracked, it will be exchanged one time for a product of the customer’s choice.

Please Note: For Exchange, you can contact us through chat and Email support.

2. Refund For Membership.

Memberships are Non-refundable

3. Refund Exceptions.

No refunds are provided.

  • PluginTheme Membership Subscription is a complete set of products at a very reasonable price that you can cancel at any time. We discourage you from purchasing the Membership for testing purposes.
  • Demo Import Function Not Working.
  • Renewals are strictly non-refundable, Renewals for which you can cancel easily anytime the payment is at the deadline directly from your My Account page.
  • requesting a refund for the same product twice.
  • Offers and discounts are valid for future orders only and can’t be used to ask for refunds or partial refunds of existing purchases.
  • No returns/refunds will be offered for digital products except if the product you’ve purchased is.
  • completely non-functional and the main product description was entirely misleading.
    and you didn’t download any or many files from our website.

We also reserve the right to refuse a refund in the following situations.

  • you have changed your mind about an item/subscription.
  • You bought an item by mistake, and the product(s) was sent/already downloaded by you.
  • Your employee or inmate bought a product from your account, to which he/she had legal access.
  • You can not install the downloaded product.
  • The product is incompatible with your WordPress, plugins, or web server settings.
  • The product does not function as you want.
  • The product displays a message about the need to enter a license key or activation.
  • You broke your website when installing the product.
  • You did not receive technical support on PluginTheme.
  • you refused to provide our support staff access to your site to investigate our product you are having an issue with your account.

Please also note that.

  • You may cancel your account at any time. However, there are no refunds for cancellation.
  • You can not get a refund or return any Membership you purchase.
  • If you get a refund, you cannot use downloaded premium products anymore.
  • If the product after the update is still damaged, we may offset the amount of your refund by the diminished value of the product.
  • Refunds can take up to 14 days to reflect in your account.