SupportCandy Satisfaction Survey Addon 3.1.4

SupportCandy Satisfaction Survey Addon for WordPress

Your support team resolves hundreds of tickets. But do you know which ones left customers frustrated? Most unhappy customers never tell you — they just vanish. The SupportCandy Satisfaction Survey Addon fixes that by capturing feedback right when the experience is still fresh.

It slots into your current SupportCandy setup without disrupting your workflow. After a ticket gets resolved, a survey goes out automatically. No reminders, no manual steps. Just clean data showing you exactly where your service stands.

What It Does

Two survey types. NPS (0-10 scale) measures customer loyalty — who loves you, who’s on the fence, and who’s about to leave. CSAT gives customers a quick way to rate satisfaction with stars or emoji. Both are optional for customers, but they’re optional in the same way leaving a review is optional: most people only do it when something pushed them to act.

Responses land in your WordPress dashboard. Filter by date, agent, department, or rating. Set a threshold — say, anything below a 3 — and those tickets flag for immediate follow-up. Reach out before the customer posts somewhere less friendly.

Key Features

• NPS Surveys — The 0-10 loyalty scale. See your promoter, passive, and detractor breakdown instantly.
• CSAT Surveys — 1-5 star ratings or emoji scales. Dead simple for customers to complete.
• Auto-Triggered — Fires when tickets hit resolved or closed status. No plugin juggling required.
• Flag System — Low scores re-open tickets or ping supervisors. Action happens fast.
• Analytics Dashboard — Track trends, compare agent performance, export reports for meetings.
• Customizable Design — Your colors, your copy, your timing preferences.

Who It’s For

Anyone running SupportCandy on WordPress. Freelancers use it to show clients their support actually works. Agencies embed it in client sites and bill for the data. Small teams use it to catch problems early. Enterprise shops use it to keep quality consistent across departments.

If you’re currently flying blind on customer sentiment — no data, no reports, just hope — this addon is the quickest fix. You’ll have numbers inside a day.

How To Use It

Download. Upload to WordPress like any plugin. Activate. A new menu appears in your SupportCandy settings. Pick your survey type, set your trigger conditions, configure email alerts for low ratings. Your next resolved ticket kicks off the first survey automatically.

Results show up in the dashboard. Create filtered views for tickets needing follow-up. Pull monthly reports for your team. Export data for clients who need proof the support they paid for is working.

Why Buy This

Customers talk with their feet. They don’t file complaints — they just stop coming back, or worse, tell others. Satisfaction surveys catch the warning signs before your churn rate spikes.

One payment, instant download, commercial license included. Use it on client sites. Get lifetime updates. No subscriptions, no recurring costs. Everything stays in WordPress — no third-party tools to manage, no extra accounts to maintain.

Get Started

Download the SupportCandy Satisfaction Survey Addon. Start measuring what you couldn’t measure before. See where your support shines, where it needs work, and which agents deserve recognition.