SupportCandy Usergroup Addon 3.2.1

SupportCandy Usergroup Addon — Build a Support Structure That Actually Works

Running support on WordPress means your team grows. More agents, more departments, more ways work needs to flow. Without a proper structure, ticket routing becomes a mess and agents see things they shouldn’t.

The Usergroup Addon fixes this. It creates a proper permission layer inside SupportCandy — letting you build groups that match how your organization actually works.

What You Can Actually Do

• Create unlimited groups for departments, tiers, or project teams
• Set granular permissions: who views, replies, resolves, or deletes tickets
• Assign tickets to entire groups instead of hunting for individual agents
• Hide queues from groups that don’t need access
• Works alongside your existing SupportCandy agents and roles

Who’s This For?

If you’re handling support for multiple clients, this keeps accounts separate. L1/L2/L3 support teams? Each tier gets its own view and capabilities. Regional departments? Assign by location. The structure adapts to whatever setup you’ve got — or whatever setup you’re building toward.

Setup in 5 Minutes

Activate the addon, find the Usergroup settings in your WordPress admin, create your groups, drag in users, configure permissions, and start routing. No API keys, no third-party accounts, no documentation to decipher. It sits right where you’d expect it in your dashboard.

What You’re Getting

• One-time purchase — pay once, keep it forever
• Commercial license — deploy on client sites without limits
• Lifetime updates — sync with new SupportCandy versions automatically
• Instant access — download immediately after checkout
• Direct support — reach out if something breaks

No bloat, no features you’ll never use. Just usergroup management that plugs into your existing workflow and stays out of your way.

Try It Now

Download the addon, install it alongside your current SupportCandy setup, and have your first usergroup live before your next ticket comes in.